Meet Indy
Got questions about Sparkle? Indy has got your back. Chat with Indy your very own financial buddy on the Sparkle App.
Who is Indy, your financial buddy?
Indy is our very own AI lifestyle and financial chatbot that serves as your personal assistant on everything Sparkle. Indy provides financial and lifestyle advise personalized for each Sparkler in the tribe. Indy is for EVERYONE and caters to each users' needs.
Indy is every Sparkler’s first point of contact and currently provides information about Sparkle and its services, guidance on how to use the Sparkle App, features available, regulatory information, conversations, and jokes to users within the Sparkle Tribe. A virtual assistant that helps customers transactions, make recommendations and answers questions.
Chat with Indy today. She is witty, relatable and true to all Sparkle values.
Conversational, artificial intelligent finance help desk.
Indy as your virtual assistant helps with your general queries on transactions, smart financial recommendations, and answers your basic questions.
Staying true to Sparkle's values, Indy is personalized for each Sparkler. What does this mean? Indy reacts and responds to everyone differently, to make sure your experience and solutions are tailored and suited to your peculiar need.
Frequently Asked Questions about Sparkle
Yes, Sparkle is a bank and then more. Licensed by the Central Bank of Nigeria (CBN), we are what most people would refer to as a digital bank. We offer financial, lifestyle and business support services to Nigerians across the globe.
It's really easy! Just download the Sparkle app on either iOS or Android app store. Sign up is super simple as you need just your BVN, phone number and email address only...Bye-bye to exhaustive documents.
Yes, your money is safe with Sparkle as we have taken extra measures to ensure that we are better at preventing fraud and stopping account takeovers. That’s not all. We also have security features that enable you to freeze and unfreeze your debit card from the Sparkle app. You can also turn on and off features like contactless, e-commerce and swipe payments. There is also insurance cover on your deposits by Nigeria Deposit Insurance Corporation (NDIC). Talk about security just how you want it!
Sparkle is inclusive therefore the diaspora community can be a part the Sparkle tribe. Simply download the Sparkle app from Google Play or iOS App Store to get started (all you need is your BVN, email and phone number).
Currently, to open a Sparkle account, you must be 18 years or older. However, we are working on getting the younger ones onboard the Sparkle train. Stay tuned to our social media pages and you will be first to know when we are done.
We charge a flat fee of N10 for transfers outside the bank, N100 for your bills and utility payments, you get 3 free ATM withdrawals every month and a flat fee of N35 on subsequent transactions.
Unfortunately, we don’t offer joint accounts services at this time. However, we are hoping to add this service in the future, we would also co-create with our tribe and consistently come up with solutions that make life super simple for them.
Stay tuned to our social media pages and we will let you know when we begin to offer joint accounts.
If you already have an account with Sparkle and have tried to log in but couldn’t, please delete and reinstall the app. Then log in afresh using the email address you originally signed up with.
Log in afresh using the email address you originally signed up with and your account should be as good as new.If you can't remember which email used, please search your inbox for the signup email from us.
Using the Sparkle app is easy and straightforward so we expect that you would not have any problems whatsoever. But if you encounter any challenge while using the app, please get in touch with us via.
- The Sparkle App: You can send us a message through the inbuilt chat within the app.
- Email: You can send us an email on support@sparkle.ng
- Indie: You can talk to Indie, our financial and customer service chatbot.
- Our social media platforms
We currently do not have any solutions for kids on Sparkle but we are working on changing this. Stay tuned to our social media pages and you will be the first to know when we do.
Think of your Bank Verification Number as an 11 digit social security number used to identify you across all banks in Nigeria.
We need your BVN to make sure that it’s you. BVN also helps prevent identity theft
Just dial * 565 * 0# from your registered mobile number to check your BVN
This allows you to share the cost of any payment with any of your contacts on Sparkle. You can choose to split the transaction equally across as many contacts as you want.
Or if someone had more slices of the pizza, our split transaction feature allows you to manually edit.
To split a transaction, simply:
- Tap the bill in your transaction log.
- Scroll down to “Split this Transaction"
- Select the Sparkle “contacts” you would like to split the transaction with
- Our default setting is to split the transaction equally, however, you can manually edit based on the amount each person owes
- Click “Send Request” and we will send your contact(s) a request for payment
Please follow the following steps If you’re having a deep linking issue on your Android App
- Go to settings
- Click on "Apps and notifications"
- Search and select Sparkle
- Once that's done, click on "Open by default"
- Click on "Open supported links" and select "Open in this app".
For iOS devices, kindly shutdown your device and try again
Be Part of Our Sparkle Tribe
Download the Sparkle App and open an account within minutes
